Delete Your KSA Portal Account

This page applies to accounts created through the Kenya Scouts Association (KSA) Portal app and website, published by Kenya Scouts Association.

How to request deletion

1. Send an email to reg@kenyascouts.com with the subject line "Account Deletion Request".
2. Include your full name and your Membership Number or Reference Number (found on your digital card, or under Edit Profile in the Portal) so we can locate your record.
3. We'll confirm your identity and process the request within 7 working days, and email you once it's complete.

What gets deleted

• Your name, national ID/birth certificate number, phone number, email address, and profile photo
• Your guardian/parent contact details (if you registered as a minor)
• Your login credentials and password
• Your digital membership card and QR code

What we keep, and why

• Payment and M-Pesa transaction records are retained for 5 years after deletion, in line with the record-keeping period required under Kenya's Tax Procedures Act, 2015. These are kept separately from your profile and used only for financial audit or legal compliance, not to identify you for any other purpose.
• Anonymised registration statistics (e.g. counts used in regional reporting) may be retained indefinitely, with no name, contact detail, or other identifying information attached.